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Quality of our products and processes along with an added emphasis on continuous improvement are the way of life here at Birk. Among co-workers the term “quality” is all encompassing and means delivering a degree of excellence at every step of the way. Key performance indicators play an integral part in ensuring our quality is not only acceptable but is also being constantly updated to reflect a higher gradation of superiority. Each department within Birk manufacturing is responsible for generating, tracking, maintaining and reporting departmental goals which are appropriately aligned with the overall organizational strategy of providing quality products on time at a great value.
During scheduled management reviews and quality audits the performance of each department is discussed and reviewed in great detail. If metrics show that the objective is not being met corrective action and opportunities for improvement are debated by all of management until a solid resolution is determined. When the goal is found to be easily achieved time in and time out a new goal is established that has a higher degree of excellence. Furthermore, when an issue arises that is detriment to our success the manager of the affected department will not wait until a periodic review or audit takes place and will take immediate action to resolve the issue and institute controls for future prevention.
Unlike many organizations, quality at Birk is not just about a final inspection process solely based on acceptance and rejection. Rather, it’s built into our DNA, ingrained into our organizational culture, and a pivotal cornerstone to our strategy for success.
Carleton Birk
Quality Assurance Manager
